Terms of service

Last updated: June 25, 2026

OVERVIEW

Welcome to MUSCASES.

The terms “MUSCASES,” “we,” “us,” and “our” refer to MUSCASES. MUSCASES operates this website and online store, including all related information, content, features, tools, products, and services made available through this website, collectively referred to as the “Services.”

Our website is:

https://muscases.com

Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to offer and sell products and Services to customers.

These Terms of Service, together with the policies referenced below, explain your rights and responsibilities when accessing our website, using our Services, or purchasing products from us.

Please read these Terms carefully before using our Services. By visiting our website, placing an order, creating an account, or otherwise using the Services, you agree to these Terms of Service and our Privacy Policy.

https://muscases.com/policies/privacy-policy

Refund Policy:

https://muscases.com/policies/refund-policy

Shipping Policy:

https://muscases.com/policies/shipping-policy

https://muscases.com/pages/contact

If you do not agree to these Terms, you should not access or use the Services.

SECTION 1 — ELIGIBILITY, ACCESS AND ACCOUNTS

By using the Services, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have permission from a parent or legal guardian.

You may be asked to provide information such as your name, email address, billing address, shipping address, phone number, and payment information.

You agree that all information you provide is accurate, current, and complete.

If you create an account, you are responsible for maintaining the confidentiality of your account details and for all activity conducted through your account.

You may not sell, transfer, assign, or license your account to another person.

We reserve the right to restrict or terminate access where reasonably necessary to prevent fraud, misuse, security risks, or violations of these Terms.

SECTION 2 — OUR PRODUCTS

We make reasonable efforts to display and describe our products accurately, including their colors, materials, designs, compatibility, features, and available options.

However, product colors and appearance may vary slightly depending on your screen settings, device, lighting conditions, and normal manufacturing variations.

Customers are responsible for selecting the correct phone model, product size, color, and other available options before submitting an order.

Please contact us before ordering if you are unsure whether a product is compatible with your device.

Product images are provided for reference. Packaging and minor product details may vary where such differences do not materially affect the product’s intended function.

We reserve the right to:

Change or correct product information;

Limit product quantities;

Discontinue products;

Restrict sales to certain countries or regions;

Refuse orders suspected of fraud, misuse, or unauthorized resale.

All products are subject to availability.

SECTION 3 — ORDERS AND ORDER ACCEPTANCE

When you submit an order, you are making an offer to purchase the selected products under these Terms.

Receiving an automatic order confirmation does not necessarily mean that the order has been finally accepted.

An order is normally accepted after payment has been successfully processed and the order has entered processing or fulfillment.

MUSCASES reserves the right to reject, limit, or cancel an order for reasonable reasons, including:

Product unavailability;

Incorrect product or pricing information;

Suspected fraud or unauthorized payment activity;

An incomplete or invalid shipping address;

Destination restrictions;

Technical or payment-processing errors.

If an order is cancelled after payment has been received, the applicable amount will be refunded to the original payment method.

Please review your order carefully before submitting it. Once an order has entered processing or fulfillment, we may not be able to change or cancel it.

To request a change or cancellation, contact us as soon as possible at:

uhubusosa08@gmail.com

We cannot guarantee that a change or cancellation request can be completed after an order has been submitted.

SECTION 4 — PRICES, CURRENCY AND PAYMENT

Product prices are displayed in the currency selected or shown on the website.

Prices, discounts, promotions, and bundle offers may change without notice. The applicable price is the price displayed during checkout when the order is submitted.

Unless otherwise stated, displayed product prices may not include:

Shipping charges;

Customs duties;

Import taxes;

Bank charges;

Currency conversion fees;

Charges imposed by government authorities or third-party providers.

Any shipping charges collected by MUSCASES will be displayed during checkout before payment is completed.

You agree to provide accurate and complete payment and billing information.

By submitting payment information, you confirm that:

You are authorized to use the selected payment method;

The payment information is accurate;

The payment provider may process the transaction;

You agree to pay the total amount displayed during checkout.

Payments may be processed by Shopify, PayPal, Stripe, card networks, banks, or other third-party payment providers.

MUSCASES does not control currency conversion rates, bank fees, additional security checks, or payment restrictions imposed by third-party providers.

Promotional codes and discounts:

Must be used according to their stated conditions;

May have expiration dates;

May apply only to selected products or destinations;

May not be combined unless expressly stated;

May be cancelled if used fraudulently or incorrectly.

SECTION 5 — SHIPPING AND DELIVERY

Orders are processed and shipped according to our Shipping Policy:

https://muscases.com/policies/shipping-policy

Orders are normally processed within the timeframe shown in our Shipping Policy.

Estimated delivery times are not guaranteed and may be affected by circumstances outside our reasonable control, including:

Carrier delays;

Customs inspections;

Public holidays;

Severe weather;

Transportation interruptions;

Government restrictions;

Incorrect or incomplete addresses;

Local postal service delays.

Customers are responsible for providing a complete and accurate shipping address.

If an order cannot be delivered because the customer provided an incorrect or incomplete address, refused the delivery, or failed to collect the shipment, additional shipping charges may apply before the order can be resent.

Tracking information will normally be sent to the email address provided with the order when tracking is available.

SECTION 6 — CUSTOMS, DUTIES AND IMPORT REQUIREMENTS

International orders may be subject to customs inspections, duties, taxes, handling charges, or other fees imposed by the destination country.

Unless these charges are expressly collected during checkout, they are normally the responsibility of the recipient.

MUSCASES does not control customs authorities and cannot guarantee the amount of any customs charge or the time required for customs clearance.

Customers are responsible for confirming that the products they order may legally be imported into their destination country.

If an order is rejected, abandoned, destroyed, or returned because the recipient refuses to pay applicable import charges or complete customs procedures, any refund will be handled according to our Refund Policy and applicable law.

SECTION 7 — RETURNS, REFUNDS AND EXCHANGES

Returns, refunds, exchanges, damaged-item claims, and order problems are handled according to our Refund Policy:

https://muscases.com/policies/refund-policy

Please review the Refund Policy before placing an order.

To qualify for a return, products must meet the eligibility requirements stated in the Refund Policy.

Certain products may not qualify for return, including customized, personalized, used, or customer-damaged products, unless the item arrived defective, damaged, or incorrect.

If you receive a damaged, defective, or incorrect product, contact us promptly and provide:

Your order number;

A description of the issue;

Clear photographs or video of the product and packaging;

Any other information reasonably required to review the claim.

Approved refunds will normally be issued to the original payment method.

The time required for a refund to appear may depend on your bank, card issuer, PayPal, or other payment provider.

Nothing in these Terms limits any mandatory consumer rights that apply under applicable law.

SECTION 8 — PRODUCT USE AND CUSTOMER RESPONSIBILITY

Our phone cases and accessories are designed to help protect compatible devices from ordinary scratches, minor bumps, and everyday wear.

No phone case or accessory can guarantee complete protection against every impact, drop, liquid exposure, theft, loss, or other form of damage.

Customers are responsible for:

Selecting the correct device model and product size;

Installing and using products correctly;

Following any instructions provided;

Checking that the product fits securely;

Protecting and backing up data stored on their devices;

Using products lawfully and responsibly.

MUSCASES is not responsible for damage caused by misuse, incorrect installation, an incompatible product selection, accidents, or failure to follow instructions, except where applicable law provides otherwise.

SECTION 9 — INTELLECTUAL PROPERTY

Unless otherwise stated, the content available through the Services is owned by or licensed to MUSCASES.

This may include:

The MUSCASES name and branding;

Website text;

Original product descriptions;

Graphics;

Photographs;

Videos;

Page layouts;

Logos;

Design elements;

Software;

Reviews and other original website content.

The Services are provided for personal, lawful, and non-commercial use.

Without prior written permission, you may not:

Copy or reproduce substantial parts of the website;

Republish original website content;

Modify or create derivative works from the content;

Sell, license, or commercially exploit website content;

Remove copyright, trademark, or ownership notices;

Use the content in a misleading or unlawful manner.

References to phone manufacturers, device models, operating systems, or third-party services are used for compatibility, identification, or descriptive purposes.

Third-party trademarks remain the property of their respective owners.

SECTION 10 — THIRD-PARTY TOOLS AND SERVICES

We may provide access to third-party tools, applications, payment services, tracking services, analytics providers, customer support systems, and social media platforms.

These services may have their own terms, conditions, and privacy policies.

MUSCASES does not control every aspect of third-party services and cannot guarantee that they will always be available, uninterrupted, secure, or error-free.

Your use of third-party services may be subject to separate agreements with the relevant provider.

SECTION 11 — THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

These links are provided for convenience and do not necessarily mean that MUSCASES endorses or controls the third party.

MUSCASES is not responsible for:

Third-party website content;

Third-party privacy practices;

Products or services offered by third parties;

The security or availability of third-party websites;

Loss caused by the use of a third-party service.

Customers should review the terms and privacy policies of third-party websites before submitting personal information or completing transactions.

SECTION 12 — RELATIONSHIP WITH SHOPIFY

MUSCASES is powered by Shopify, which provides the technical e-commerce platform used to operate our online store.

Purchases made through this store are made directly between the customer and MUSCASES.

Shopify is not the seller of the products offered by MUSCASES and is not responsible for fulfilling orders, supplying products, providing customer support, or resolving disputes between customers and MUSCASES, except where Shopify separately provides a service directly to the customer.

Certain Shopify features may be subject to Shopify’s own terms and privacy policies.

Shopify Privacy Policy:

https://www.shopify.com/legal/privacy

SECTION 13 — PRIVACY AND PERSONAL INFORMATION

Our collection and use of personal information are explained in our Privacy Policy:

https://muscases.com/policies/privacy-policy

Because our store is hosted by Shopify, certain personal information may be processed by Shopify and by providers involved in payments, fraud prevention, delivery, fulfillment, analytics, customer support, and website operation.

By using the Services, you acknowledge that personal information may be processed in countries other than your country of residence, subject to applicable laws and safeguards.

Please review our Privacy Policy for information about:

The information we collect;

How we use information;

How information may be shared;

Cookies and tracking technologies;

Data retention;

Your privacy rights;

How to contact us regarding privacy matters.

SECTION 14 — REVIEWS, FEEDBACK AND USER CONTENT

If you submit a review, photograph, comment, suggestion, testimonial, or other content, you confirm that:

You created the content or have permission to submit it;

The content is accurate and not misleading;

The content does not violate another person’s rights;

The content is not unlawful, defamatory, threatening, obscene, abusive, or fraudulent;

The content does not contain malicious software or unauthorized advertising.

You grant MUSCASES a non-exclusive, worldwide, royalty-free license to use, reproduce, display, edit, translate, and publish the submitted content for purposes related to operating, improving, or promoting the Services.

We are not required to publish, retain, compensate, or respond to submitted content.

We may remove or refuse content that we reasonably believe violates these Terms or applicable law.

SECTION 15 — ERRORS, INACCURACIES AND OMISSIONS

Information on the website may occasionally contain typographical errors, inaccuracies, or omissions relating to:

Product descriptions;

Compatibility;

Prices;

Promotions;

Availability;

Shipping charges;

Delivery estimates;

Product images;

Other website information.

We reserve the right to correct errors, update information, or cancel affected orders where reasonably necessary.

If an error materially affects an order already submitted, we may contact the customer to confirm the corrected information or cancel and refund the affected order.

SECTION 16 — PROHIBITED USES

You may not use the Services:

For unlawful, fraudulent, or malicious purposes;

To violate laws or regulations;

To infringe intellectual property, privacy, or other rights;

To submit false or misleading information;

To harass, threaten, abuse, defame, or harm another person;

To transmit malware, viruses, or harmful code;

To attempt unauthorized access to accounts, systems, or data;

To interfere with website security or operation;

To conduct unauthorized scraping or automated data extraction;

To send spam or unauthorized advertising;

To impersonate another person or business;

To place fraudulent orders or misuse discounts;

To assist another person in prohibited conduct.

MUSCASES may restrict, suspend, or terminate access where we reasonably believe these Terms have been violated.

SECTION 17 — SUSPENSION AND TERMINATION

Customers may stop using the Services at any time.

MUSCASES may suspend or terminate access if:

A customer materially breaches these Terms;

Activity creates a fraud, legal, or security risk;

Payment is reversed or unauthorized;

The website or Services are misused;

We are required to do so by law or by a payment provider.

Termination does not affect rights or obligations that arose before termination.

Provisions that should reasonably continue after termination will remain effective.

SECTION 18 — DISCLAIMER OF WARRANTIES

We provide the Services using reasonable care and skill.

However, except for warranties or rights that cannot legally be excluded, the Services are provided on an “as available” basis.

We do not guarantee that:

The website will always operate without interruption;

Every technical error will be corrected immediately;

Every feature will remain permanently available;

Estimated delivery dates will always be achieved;

Third-party services will always operate without interruption.

Nothing in these Terms excludes a legal guarantee, consumer protection, warranty, or statutory right that cannot legally be excluded.

SECTION 19 — LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

To the fullest extent permitted by applicable law, MUSCASES will not be responsible for indirect, incidental, special, or consequential losses that were not reasonably foreseeable.

MUSCASES is not responsible for losses caused solely by:

Incorrect information supplied by the customer;

Unauthorized use of a customer’s account or payment method;

Incorrect product installation or misuse;

Selection of an incompatible device model;

Events outside our reasonable control;

Actions of carriers, customs authorities, banks, or payment providers;

Failure to follow product instructions.

Where permitted by applicable law, our total liability relating to a particular order will not exceed the amount paid for the products giving rise to the claim.

This limitation does not affect mandatory consumer rights.

SECTION 20 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless MUSCASES and its service providers from third-party claims arising directly from:

Your unlawful use of the Services;

Your material breach of these Terms;

Your infringement of another person’s rights;

Fraudulent or malicious activity conducted through your account.

This provision does not require you to compensate MUSCASES for losses caused by our own unlawful conduct, negligence, or breach of these Terms.

SECTION 21 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to remain effective.

SECTION 22 — WAIVER AND ENTIRE AGREEMENT

If MUSCASES does not immediately enforce a provision of these Terms, this does not mean that we waive the right to enforce it later.

These Terms, together with the policies and information incorporated by reference, form the agreement between you and MUSCASES concerning your use of the Services.

They replace prior agreements or communications concerning the same subject matter unless otherwise agreed in writing.

SECTION 23 — ASSIGNMENT

You may not transfer your rights or obligations under these Terms without our prior written consent.

MUSCASES may transfer its rights and obligations as part of a legitimate business transfer, restructuring, merger, sale, or transfer of store operations, provided that customer rights are not materially reduced.

SECTION 24 — GOVERNING LAW AND DISPUTES

These Terms and any transaction made through the Services are governed by applicable laws.

Mandatory consumer protection rights available in the customer’s country or region are not limited by these Terms.

Before beginning formal legal proceedings, customers are encouraged to contact us so that we can attempt to resolve the matter directly.

SECTION 25 — CHANGES TO THESE TERMS

MUSCASES may update these Terms from time to time to reflect:

Changes to our Services;

Changes to business practices;

Legal or regulatory requirements;

Security requirements;

Technical or operational changes.

The latest version will be posted on this page with an updated revision date.