Shipping policy

Last Updated: June 10, 2026

Thank you for shopping with MUSCASES. We are committed to providing you with a smooth and reliable delivery experience.

This Shipping Policy explains our shipping coverage, shipping cost, estimated delivery time, tracking information, and related shipping terms for orders placed through www.muscases.com.

Shipping Coverage

We currently ship to selected countries and regions available at checkout.

Our main shipping destinations include:

  • United States
  • Canada
  • United Kingdom
  • Australia
  • Singapore
  • Japan
  • Germany
  • France
  • Italy
  • Spain
  • Netherlands
  • Belgium
  • Sweden
  • Denmark
  • Norway
  • Finland
  • Ireland
  • Austria
  • Switzerland
  • Portugal
  • Poland

If your country or region is not available at checkout, we may not currently support shipping to your location.

Shipping Cost

MUSCASES offers free standard shipping on all eligible orders to supported shipping destinations.

No additional standard shipping charges will be applied at checkout for eligible countries and regions.

Please note that customs duties, import taxes, local taxes, or other fees charged by your country or local authorities are not included in our product prices and may be the responsibility of the customer where applicable.

Order Processing Time

After your order is placed, we usually need 1–3 business days to process your order, prepare your items, and arrange shipment.

Order processing time does not include weekends or public holidays.

Once your order has been shipped, tracking information will be sent to the email address you provided at checkout.

Estimated Delivery Time

Our estimated delivery time is generally 7–14 business days after the order has been shipped.

Delivery time may vary depending on your shipping destination, carrier processing, customs clearance, local delivery conditions, weather, holidays, or other circumstances outside our control.

Please note that delivery times are estimates only and are not guaranteed.

Tracking Information

Once your order is shipped, you will receive a tracking number by email.

Tracking information may take 2–3 business days to appear or update in the carrier’s tracking system after the package has been shipped.

If there are no tracking updates for several days, it does not necessarily mean that your package is lost. Some shipments may experience temporary tracking delays due to carrier scans, customs clearance, or local delivery processing.

No Tracking Update for Several Days

If your tracking information has not updated for several days, please first allow the carrier additional time to update the tracking status.

If your order has not arrived within the estimated delivery timeframe, please contact us at uhubusosa08@gmail.com with your order number, and we will help check the status of your shipment.

Incorrect Address Disclaimer

Please make sure your shipping address is complete and accurate before placing your order.

MUSCASES is not responsible for orders delayed, lost, returned, or delivered incorrectly due to incorrect or incomplete shipping information provided by the customer.

If you notice that your shipping address is incorrect, please contact us as soon as possible at uhubusosa08@gmail.com. If the order has already been processed or shipped, we may not be able to change the address.

Shipping Restrictions

We currently ship only to countries and regions available at checkout.

We may not be able to deliver to certain remote areas, restricted locations, military addresses, or PO Boxes, depending on the shipping carrier and destination country.

If we are unable to ship to your address after your order is placed, we will contact you by email and provide a suitable solution, which may include order cancellation and refund.

Lost, Delayed, or Damaged Packages

If your package is delayed, lost, or arrives damaged, please contact us at uhubusosa08@gmail.com with your order number and relevant photos or information.

We will review the situation and assist you in contacting the carrier or finding a suitable solution where applicable.

Please note that delays caused by customs, carriers, weather, holidays, incorrect address information, or other circumstances outside our control may not be fully within our ability to prevent.

Contact Us

If you have any questions about your order or need assistance with shipping, please contact our customer support team:

Email: uhubusosa08@gmail.com
Company: MUSCASES
Address: 3690 Glendale Avenue Los Angeles California 90017 United States
Phone / WhatsApp: +86 18823473457
Website: www.muscases.com